INTRODUCTION

VidaXL + Rewards Program is the loyalty program operated by HB Commerce Pty Ltd located at Level 11, 66 Goulburn Street, Sydney NSW 2000, trading under ABN 48154339438. The program is valid online at our Australian webshop vidaXL.com.au. These Terms and Conditions set out the contractual relationship between HB Commerce Pty Ltd and each individual Member to the program.

THE VIDAXL + REWARDS PROGRAM

1. By becoming a member of the vidaXL + Rewards Program you will receive offers from vidaXL, can earn VidaXL Points and redeem the collected VidaXL Points for rewards such as discounts.

MEMBERSHIP ELIGIBILITY

1. Membership is only open to customers who are at least 18 years old and have created a vidaXL account.
2. vidaXL employees or others who make purchases that exceed the regular household amount are not eligible to participate in the loyalty program.
3. Your membership is personal and non-transferable, only one membership can be concluded per person.
4. Membership is offered at the discretion of vidaXL, and we may, reasonably, refuse Membership to any applicant.

MEMBERSHIP APPLICATION

1. Any individual seeking to become a member of the vidaXL + Rewards Program may do so by logging into their vidaXL account online at vidaXLcom.au or during the checkout process. By registering for the vidaXL + Rewards Program, you expressly confirm that you meet all applicable participation requirements and agree to be bound by these Terms and Conditions.
2. Any individual who creates a vidaXL account on or after 2025-07-14 shall, provided they have verified their email address, upon the successful creation of such account, be automatically enrolled in the vidaXL + points program without further action required.
3. Any individual who has created a vidaXL account prior to 10 September 2025 but has not previously enrolled in the vidaXL + Rewards Program shall not be automatically added to the vidaXL + Rewards Program. Such individuals may elect to join the vidaXL + Rewards Program at any time by opting in through their vidaXL account.
4. All members, including those automatically enrolled, retain the right to opt out of the vidaXL + Rewards Program at any time. Opting out may be done through the member’s vidaXL account or by contacting vidaXL customer service.

MEMBERSHIP VIDAXL POINTS

1. You will earn eight (8) VidaXL Points for every hundred dollars (100$) spent on articles of the ‘vidaXL’ brand purchased on vidaXL.com.au.
2. VidaXL Points will be awarded and made available to you on your account within 30 days of your purchase (starting from the day the order is placed), VidaXL Points cannot be used for any order placed prior to the expiry of the aforementioned 30 days period.
3. We will record the balance of your VidaXL Points in your vidaXL account in the vidaXL + Rewards Program section. VidaXL Points cannot be redeemed until we have recorded them.
4. VidaXL Points earned from canceled or returned items will be deducted from your VidaXL Points balance.
5. No VidaXL Points will be earned for purchases of other brands on vidaXL.com.au. No VidaXL Points will be earned for purchases made on using the guest checkout option or purchases made via other sales channels.
6. Any purchases you made before joining vidaXL + Rewards Program are not eligible for VidaXL Points.
7. vidaXL Points expire 6 months after your last activity (earning or redeeming points). All earned points expire on the same date. Example: If you earn 2 vidaXL Points on 01.01.2025 and 4 vidaXL Points on 01.02.2025, the last activity will be on 01.02.2025. All 6 points expire on 01.08.2025
8. VidaXL Points are not transferable and cannot be exchanged for money.

REDEEMING VIDAXL POINTS: REWARDS

1. VidaXL Points can be used to obtain a discount coupon at checkout by selecting a coupon code. The discount will be determined by the total amount of VidaXL Points you convert into a coupon.

2. When redeeming VidaXL Points, the oldest VidaXL Points are used first.
3. The discount obtained by redeeming VidaXL Points cannot be used in combination with other discounts.
4. The maximum discount that can be obtained by redeeming VidaXL Points is 50 dollars per order

COMMUNICATION

1. As part of the vidaXL + Rewards Program you will receive marketing emails with offers and promotions from vidaXL. vidaXL will also send information and/or material to you related to your vidaXL + Rewards Program membership such as a welcome email, account statement emails, earned VidaXL Points emails or other communications that help us to maintain your vidaXL + Rewards Program account.
2. You can unsubscribe to marketing emails in your vidaXL account or by clicking ‘unsubscribe’ in the footer of the email.

DATA PROTECTION

CHANGES AND TERMINATION BY VIDAXL

TERMINATION OF MEMBERSHIP BY VIDAXL.

1. vidaXL + Rewards Program members may have the right to cancel their membership with vidaXL + Rewards Program at any time. by contacting our customer service or by opting out through the member’s vidaXL account.

APPLICABLE LAW AND JURISDICTION

1. These general terms and conditions are governed by the Laws of Australia. Disputes, claims or controversies arising out of or in connection with these Terms or your participation as a vidaXL + Rewards Program Member should be settled by the competent court in Sydney.
2. Without prejudice to the previous section, the parties hereby acknowledge to attempt to settle any controversies, claims or disputes which may arise between them amicably.

DEFINITIONS

Business: any natural or legal person, public or private, acting for purposes falling within the framework of his professional activity of any sort;

Consumer: any natural person who acts for purposes which do not fall within the scope of a commercial, industrial, artisanal, liberal or agricultural activity;

Member: any natural or legal person eligible to the vidaXL + Rewards Program and having joined it.

vidaXL + Rewards Program: the loyalty program offered by vidaXL the terms of which are laid out herein;

If you have any questions about the VidaXL + Rewards Program, please consult the FAQ page.