vidaXL tracking

Once your order from vidaXL has been shipped, you'll receive a confirmation email that contains a link to your tracking portal. This email is your first point of contact for monitoring the progress of your parcel.

Step 2 – Log in and locate your order

If you already have an account, you can log in and locate your order in the top right corner under Account → Order History. If you didn't create an account, the guest tracking option is available.

Step 3 – Enter your email address & order number

If you checked out as a guest (i.e., without registering an account), you'll need to use your email address along with the order number provided in your confirmation email to access the tracking information. These details help the tracking portal retrieve your specific shipment.

Step 4 – View shipment status and package breakdown

Within the tracking portal you'll be able to view the current status of your shipment — whether it's "Shipped", "In transit", or "Delivered". Additionally, if your order is being sent in multiple packages (which can happen with larger orders), you'll be able to see how many parcels there are and follow each one individually.

Step 5 – If you haven't received the email

If you haven't received the confirmation email (and hence cannot access the tracking portal link), first check your spam or junk mail folder — sometimes automated emails end up there. If you still can't find it, you should contact our customer service for assistance.

FAQ's

How do I track my vidaXL order?

Once your order has been shipped, you'll receive a confirmation email that includes a link to the tracking portal. Visit the "Track my order" page, log in or use guest access, then enter your email and order number to view your shipment's current status.

What if I can't find my tracking number?

If you haven't received the email with your tracking link, first check your spam or junk folder. If you still can't locate it, contact our customer service with your order number and email address – our customer service will help you retrieve the tracking details.