How can you prepare and return your product using the XLService?

When using the XLService, vidaXL will organize your return for you. Depending on the size of your product, we will either let you drop-off the package at a parcel shop or will organize collection of your product. More information on each method is provided below:

Returning your product by drop-off

When we organize a drop-off, we'll send you a return label by email. Please bring your product(s) to a parcel shop.

Before you deliver the product to a parcel shop, follow the steps below:

  1. Make sure the item is properly boxed, preferably in the original box or a similar sized box that does not exceed the limitations provided by us. The item needs to be returned in the same state in which you received it.
  2. Remove all old labels from the box and attach the new label(s) that we provided.
  3. Deliver the product to the nearest parcel shop and inform us about your drop-off.

To start the return process, please select one of the contact options below. We'll guide you through the process.

 

Returning your product by pick-up

Once you provide the necessary details, we will organize a pick-up by one of our carriers.

  1. Make sure the item is properly boxed, preferably in the original box or a similar sized box that does not exceed the limitations provided by us. The item needs to be returned in the same state in which you received it.
  2. Remove all old labels from the box.
  3. Confirm the number of returned boxes, their size and weight.
  4. If the carrier provides a receipt, send this to us.

To start the return process, please select one of the contact options below. We'll guide you through the process.

 

Want to know more about returns at vidaXL? Read some of our related articles:

Read more about our return conditions.