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Delivery information

How long will it take before I receive my order?

Delivery will normally take 2 to 5 business days after dispatch depending on where the order will be shipped to.
Please note that some items that are bigger or heavier than normal get dispatched by a specialized courier, delivery times for these items are 4 to 8 business days and the shipping company will contact you by phone to make a delivery appointment.

You will receive an automatically generated e-mail including a Track and Trace number and courier information as soon as the item has been dispatched.

When you order multiple items within one order, it is possible the delivery dates differ. The same goes for products that are shipped in multiple parcels.


Do you offer free shipping to the whole of Australia?

We offer free shipping to the Sydney metro and Melbourne metro areas. For other districts, shipping costs will be based on postcode and the weight of the order.


What happens when I am not at home for delivery?

Someone has to sign for delivery but it doesn't always have to be you. It might happen that the shipping company asks your neighbor to sign for the parcel(s) and leaves it there.
If not, they will leave a card with information on where your parcel(s) is/are and what you should do next.

Usually if you aren't there the second or third delivery attempt, they store it within their depot.
This allows you a few days to pick it up before it is shipped back to us.

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